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Form & Function

An online publication brought to you by the team at Formspree featuring editorial writing and technical how-tos on static site generation, HTML forms, and other web technologies you can use to get your site well built and running fast on the Internet.

How to Build a Better Feedback Form with Zendesk and Formspree

You need to send your feedback form data to your help desk software—but how should you do it? You might be tempted to direct your form to send an email straight to your support tool, but that introduces a few issues. The emails won’t capture important metadata, like the customer’s account information or the ticket priority level. Plus, many help desk platforms—Zendesk included—will block automated emails and send them to restricted folders.