Accessible web design should be a given. Almost 41 million Americans live with a disability. That’s approximately 12.6% of the population.
But much of the internet still isn’t designed to accommodate users with disabilities. One study, for example, found that 70% of websites were inaccessible to people with visual impairments.
You need to send your feedback form data to your help desk software—but how should you do it? You might be tempted to direct your form to send an email straight to your support tool, but that introduces a few issues. The emails won’t capture important metadata, like the customer’s account information or the ticket priority level. Plus, many help desk platforms—Zendesk included—will block automated emails and send them to restricted folders.
File upload forms help businesses get valuable information, whether it’s a photo for a product review or documents for a job application. The alternative is usually email, where you’re likely to lose track of files in countless threads or a bottomless inbox.