Form & Function

An online publication brought to you by the team at Formspree featuring editorial writing and technical how-tos on static site generation, HTML forms, and other web technologies you can use to get your site well built and running fast on the Internet.

How to Build a Better Feedback Form with Zendesk and Formspree

You need to send your feedback form data to your help desk software—but how should you do it? You might be tempted to direct your form to send an email straight to your support tool, but that introduces a few issues. The emails won’t capture important metadata, like the customer’s account information or the ticket priority level. Plus, many help desk platforms—Zendesk included—will block automated emails and send them to restricted folders.

How to Create a Client Intake Form that Improves Onboarding with Formspree + Airtable

When you sign on a customer, understanding their needs and expectations is critical. That’s why most service-based businesses—whether marketing agencies, law firms, or consulting corporations—go through an onboarding period at the start of the client relationship to get on the same page and set goals together.

The client intake form is an essential tool for onboarding new clients. It allows you to collect information about your customers’ needs and wants in an organized, reliable way. And if you sync your form with a customer relationship management (CRM) system like Airtable, you can integrate the client intake data with the rest of your customer success information.